Luke Harwood
About Luke Harwood
Luke Harwood is a Digital Specialist currently working at Hiab, where he focuses on digital services and product training. He has a diverse background in various roles, including service management and product support, with significant experience in the UK market.
Work at Hiab
Luke Harwood has been employed at Hiab as a Digital Specialist since 2023. In this role, he is responsible for delivering and supporting the Hiab digital services portfolio specifically in the UK market. He serves as a central point of contact for product information and training in the UK and Ireland. His responsibilities include conducting internal workshops to enhance product awareness and performing demonstrations of Hiab products at trade shows and via video calls. He also actively gathers customer feedback to inform product development and growth.
Previous Experience
Prior to his current role at Hiab, Luke Harwood held several positions in various companies. He worked at PQS Survey Ltd as Service Manager from 2018 to 2021 and as Senior Technician from 2015 to 2018. He also served as a Warranty Specialist and Product Support Specialist at JCB between 2021 and 2023. His earlier experience includes roles as a Product Specialist at WARMAN GUITARS LLP and as a General Sales Assistant at Matalan. He briefly worked as a Mechanical Fitter at Metreel Limited and HOWARD MARSHALL ENGINEERING LIMITED.
Education and Expertise
Luke Harwood studied Music Technology and Production at the University of Derby, where he achieved a BSc (Hons) from 2008 to 2011. He also attended The Holgate School, completing his education there from 2000 to 2005, and furthered his studies at The Holgate School 6th Form for one year. His educational background supports his expertise in digital services and product support, particularly in the context of technology and engineering.
Achievements at Hiab
At Hiab, Luke Harwood has initiated and led several key projects. He organized a #DigitalDay event at Ellesmere to promote the HiSkill Virtual Reality Crane Simulator, enhancing awareness of digital tools within the organization. He tests new features before their public release and actively suggests continuous improvement changes to processes and features. His role involves recognizing industry trends and communicating them to stakeholders, which contributes to the overall growth and development of Hiab's digital services.
Skills and Responsibilities
Luke Harwood possesses a range of skills relevant to his role as a Digital Specialist. He supports the sales team by providing technical and product information to assist in closing sales. He liaises with multiple departments, including technical and sales, to inform product development. His responsibilities also include performing product demonstrations and conducting workshops to enhance internal knowledge of products. Additionally, he uses his experience to guide new projects within the digital transformation team.