Maria K.
About Maria K.
Maria K. is a CRM Solution Coordinator with extensive experience in customer service and technical support. She possesses native proficiency in Finnish and Russian, and has worked in various roles across multiple companies, contributing to significant improvements in communication and team performance.
Current Role at Hiab
Currently, Maria K. serves as a CRM Solution Coordinator at Hiab, a position she has held since 2021. In this role, she utilizes her technical background and experience in customer relationship management to enhance the company's CRM solutions. Her responsibilities include coordinating CRM initiatives and ensuring effective communication across teams to support business objectives.
Previous Experience in CRM and Customer Support
Maria K. has a diverse background in customer support and CRM roles. She worked at Hiab as a Solutions Coordinator from 2020 to 2021. Prior to that, she held positions at Tieto as a Salesforce Consultant and Junior Salesforce Consultant, where she gained valuable experience in CRM systems. Additionally, she worked at Fruugo as a Customer and Retailer Service Specialist, contributing to customer satisfaction and operational efficiency.
Education and Qualifications
Maria K. has a solid educational foundation in business and technology. She obtained a Bachelor of Business Administration (BBA) from Haaga-Helia University of Applied Sciences between 2015 and 2018. Additionally, she earned an Information and Communications Technology Vocational Qualification from Helsinki Business College Oy from 2012 to 2014. Her educational background supports her technical skills and business acumen.
Language Proficiency
Maria K. possesses native proficiency in both Finnish and Russian, which enhances her communication capabilities in diverse environments. This bilingual ability allows her to effectively engage with a wide range of stakeholders and clients, facilitating smoother interactions in her professional roles.
Leadership and Event Management
Maria K. has demonstrated strong leadership skills, notably as the Pre-Registration Team Lead at Slush in 2017, where she managed a team of 100 volunteers. Her efforts contributed to enhancing pre-registration performance at the largest startup event in the Nordics, achieving significant improvements in customer experience for the first time in a decade.