Pawel Matkowski
About Pawel Matkowski
Pawel Matkowski is a Product Support Manager at Hiab, where he has worked since 2019. He has extensive experience in quality assurance and technical support roles, having previously held positions at Hiab and Sonion over a career spanning more than 15 years.
Current Role as Product Support Manager
Pawel Matkowski has been serving as the Product Support Manager at Hiab since 2019. In this role, he is based in Stargard Szczeciński, woj. zachodniopomorskie, Polska. His responsibilities include planning and executing technical training sessions for staff. He manages a team of 10 technical specialists across four European countries, ensuring effective support and development in the load handling equipment sector.
Previous Experience at Hiab
Pawel Matkowski has held multiple positions at Hiab, contributing significantly to the company's quality assurance and technical support functions. He worked as a Quality Leader from 2012 to 2015 and as a Quality Assurance Manager from 2015 to 2017. Following this, he served as the After Sales Technical Support Manager from 2017 to 2019. His roles involved overseeing quality processes and enhancing customer support operations.
Experience at Sonion
Prior to his tenure at Hiab, Pawel Matkowski worked at Sonion in various capacities. He began as an Assembly Operator from 2002 to 2005, then transitioned to a Quality Engineer role from 2008 to 2009. He also served as a Hearing Aid Service and Repair Trainer from 2005 to 2008. His experience at Sonion focused on quality engineering and training within the hearing aid sector.
Educational Background
Pawel Matkowski studied at Uniwersytet Szczeciński, where he obtained a bachelor's degree in mechanics, electronics, and IT. His studies spanned from 2003 to 2007. This educational background has equipped him with the technical knowledge necessary for his roles in quality assurance and product support.
Involvement in Development Initiatives
In his current role, Pawel Matkowski supports new development initiatives in the load handling equipment sector. He is a member of the Global Quality and Product Support management team, where he is involved in processes development and improvement for technical customer support operations. His contributions aim to enhance the overall quality and efficiency of support services.