Rafael Díaz Hoyo
About Rafael Díaz Hoyo
Rafael Díaz Hoyo serves as the Supervisor of Customer Service at Hiab and has been with Cargotecnia Equipos as a Regional Manager since 2019. He holds a degree in International Business from Universidad Tecnológica de México and has extensive experience in customer service and business development.
Work at Hiab
Rafael Díaz Hoyo has served as Supervisor del Servicio de Atención al Cliente at Hiab since 2014. In this role, he focuses on enhancing customer experience and ensuring high-quality service delivery. His responsibilities include managing customer inquiries and providing solutions to improve overall satisfaction. His tenure at Hiab spans a decade, during which he has contributed to the company's commitment to customer service excellence.
Current Role at Cargotecnia Equipos
Rafael Díaz Hoyo has held the position of Gerente Regional at Cargotecnia Equipos since 2019. He is responsible for overseeing operations in Guadalajara Centro, Jalisco, México. His role involves managing branches in both Guadalajara and Querétaro, where he implements strategies to drive business growth and enhance service delivery. Additionally, he has been an Asesor Comercial at the company since 2014, focusing on commercial solutions and business development.
Education and Expertise
Rafael Díaz Hoyo studied at Universidad Tecnológica de México, where he earned a Licenciatura in Negocios Internacionales/Comercio Internacional from 2015 to 2018. He also studied at Eden College in Dublin, Ireland, where he achieved proficiency in English as a foreign language. His educational background supports his expertise in international business and commerce, equipping him with the skills necessary for his roles in customer service and regional management.
Professional Focus and Contributions
Rafael Díaz Hoyo is involved in providing commercial solutions with a strong emphasis on business development and sustainability. He focuses on enhancing customer experience, quality, marketing, CRM, post-sale service, and sales in the Centro-Occidente-Bajío region. His contributions are aimed at aligning business practices with sustainable development goals while ensuring customer satisfaction and operational efficiency.