Shuqin L.
About Shuqin L.
Shuqin L. is a Technical Support Specialist in Digital Solutions at Hiab, where he has worked since 2021. He holds a Master's degree in Computer Science and an MBA from Aalto University, with extensive experience in technical support and quality assurance roles at SSH Communications Security and Nokia Mobile Phones.
Work at Hiab
Shuqin L. has been employed at Hiab since 2021, serving as a Technical Support Specialist in Digital Solutions. In this role, Shuqin provides technical assistance and support for digital products, ensuring customer satisfaction and efficient problem resolution. The position is based in Helsinki, Finland, where Shuqin contributes to the company's commitment to delivering innovative solutions in the logistics and transportation sector.
Education and Expertise
Shuqin L. holds a Master's degree in Computer Science from Aalto University, which was completed between 1998 and 2003. Additionally, Shuqin earned a Master of Business Administration from the same institution in 2013. This combination of technical and business education equips Shuqin with a comprehensive understanding of both the technical aspects of digital solutions and the strategic considerations of business operations.
Background in Technical Support
Shuqin L. has extensive experience in technical support roles, primarily at SSH Communications Security. Starting as a Technical Support Engineer from 2000 to 2004, Shuqin progressed to a Quality Assurance Engineer from 2004 to 2013 and then to a Senior Technical Support Engineer from 2013 to 2016. This trajectory reflects a deepening expertise in technical support and quality assurance over a span of 16 years.
Experience in System Development
Before joining SSH Communications Security, Shuqin L. worked as a System Developer at Nokia Mobile Phones for one year, from 1999 to 2000. This early experience in system development provided foundational skills that contributed to Shuqin's later roles in technical support and quality assurance.