Amos Smith
About Amos Smith
Amos Smith is an Escalation Engineer at Hidden Road in London, England, with a background in blockchain and financial services. He has extensive experience in support engineering and software development, having worked for notable companies such as R3, Standard Chartered Bank, and Barclays.
Work at Hidden Road
Amos Smith has been employed at Hidden Road as an Escalation Engineer since 2024. He works in a hybrid capacity from London, England, United Kingdom. In this role, he is responsible for addressing complex technical issues and ensuring timely resolutions for escalated support cases.
Previous Experience in Support Engineering
Prior to joining Hidden Road, Amos Smith worked at R3 as a Support Engineering Lead from 2022 to 2024. He also served as a Support Engineer at R3 from 2019 to 2021. His experience includes providing technical support and leading teams to enhance customer satisfaction in the blockchain sector.
Background in Financial Services
Amos Smith has a solid background in the financial services sector. He worked at Standard Chartered Bank as a Software Developer and 3rd Line Support Analyst from 2017 to 2019, and as a Senior Support Analyst from 2016 to 2017. Additionally, he spent five years at Barclays as an Application Support Analyst from 2011 to 2016.
Education and Expertise
Amos Smith studied at Aston University, where he earned a BSc (Hons) in Computer Science and Management. He possesses strong knowledge in Platform and DevOps, along with expertise in writing and debugging code in programming languages such as Python, Java, and Kotlin.
Skills and Communication
Amos Smith is recognized for his excellent communication skills and a high level of customer focus. His ability to convey technical information clearly enhances his effectiveness in support roles, contributing to improved customer experiences.