Kristen Summerall
About Kristen Summerall
Kristen Summerall serves as the Manager of Guest Relations at the High Museum of Art, where she has worked since 2018. With a background in guest relations and a degree in English from the University of Georgia, she has developed policies to enhance visitor experiences and manages a team of staff in her department.
Current Role at High Museum of Art
Kristen Summerall serves as the Manager of Guest Relations at the High Museum of Art, a position she has held since 2018. In this role, she supervises a team of approximately 15 to 20 full-time, part-time, and temporary staff. Her responsibilities include creating and managing the departmental budget and forecasting operational needs for special exhibitions. She also assists the Associate Director of Membership in delivering training and development programs for front-of-house staff.
Previous Experience at High Museum of Art
Prior to her current role, Kristen Summerall worked at the High Museum of Art in various capacities. She began as a Guest Relations Representative from 2013 to 2015, followed by her position as Assistant Manager of Guest Relations from 2015 to 2018. During her tenure, she strategized and implemented new policies and systems aimed at improving the visitor experience and developed ticketing procedures for the Tessitura ticketing system.
Educational Background
Kristen Summerall studied at The University of Georgia, where she earned a degree in English. Her academic journey spanned from 2006 to 2012, providing her with a strong foundation that supports her current role in guest relations and management.
Early Career at University of Georgia Food Services
Before her extensive experience at the High Museum of Art, Kristen Summerall worked at University of Georgia Food Services in various roles. She served as a Student Clerical for four months in 2009, a Student Supervisor from 2010 to 2011, and a Student Manager from 2011 to 2012. These positions helped her develop skills in management and customer service.
Additional Experience in Athletic Association
In 2006, Kristen Summerall worked as a Sky Suites Ambassador for the University of Georgia Athletic Association for three months. This role contributed to her experience in guest relations and hospitality, further enhancing her capabilities in managing visitor experiences.