Angela Pozuelo
About Angela Pozuelo
Angela Pozuelo is a Customer Support Specialist with a diverse professional background in retail, marketing, and administration. She has worked at HigherMe since 2022 and previously taught English online at VIPKID from 2018 to 2022.
Work at HigherMe
Angela Pozuelo has been serving as a Customer Support Specialist at HigherMe since 2022. In this role, she focuses on providing effective support to clients and enhancing the overall customer experience. Her responsibilities include addressing customer inquiries, resolving issues, and collaborating with team members to ensure that service standards are met. Angela's approach emphasizes friendliness and inclusivity, contributing to a positive team environment.
Experience at VIPKID
Prior to her current position, Angela Pozuelo worked at VIPKID as an Online English Teacher from 2018 to 2022. During her four years in this role, she taught English to students in a remote setting. This experience allowed her to develop strong communication skills and adapt her teaching methods to meet the diverse needs of her students.
Education and Expertise
Angela Pozuelo completed her high school education at Guthrie High School, earning her High School Diploma from 2008 to 2012. She furthered her education at the University of Central Oklahoma, where she studied Fashion Marketing and obtained a Bachelor of Science (BS) degree from 2012 to 2016. This academic background provides her with a solid foundation in marketing principles and customer engagement.
Professional Background
Angela Pozuelo has a diverse professional background that spans retail, marketing, and administration. This varied experience has equipped her with a broad skill set that enhances her effectiveness in customer support roles. Her ability to work collaboratively with team members and empower them to achieve common goals is a notable aspect of her professional demeanor.