Michaela J.
About Michaela J.
Michaela J. is a CX Specialist at HigherMe, where she has worked since 2021. She holds a Bachelor of Science in Computer Software Engineering from Arizona State University and has experience in technical support and problem-solving.
Work at HigherMe
Michaela J. has been employed at HigherMe as a Customer Experience (CX) Specialist since 2021. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her responsibilities include addressing client inquiries and providing support to improve overall user experience. Michaela's experience in customer service and technical support contributes to her effectiveness in this position.
Education and Expertise
Michaela J. earned a Bachelor of Science degree in Computer Software Engineering from Arizona State University. This educational background equips her with a strong foundation in both software and hardware troubleshooting. Her technical skills include installation and configuration, which are essential for her roles in customer support and technical assistance.
Background
Before joining HigherMe, Michaela worked at Citi as an Information Technology Infrastructure Analyst from 2020 to 2021. In this capacity, she gained valuable experience in IT infrastructure and support. Her previous roles have helped her develop a passion for problem-solving and puzzles, which she applies to her current work in customer experience.
Achievements
Michaela J. has developed a diverse skill set throughout her career, particularly in technical support and systems operations. Her ability to troubleshoot and resolve issues effectively has been a significant asset in her professional journey. Additionally, her culinary interests reflect her creativity and passion outside of her technical career.