Shelby Burke
About Shelby Burke
Shelby Burke is a Product Education and Enablement Manager at HigherMe, where she authors help articles and creates instructional videos to improve client support. With a background in client management and life coaching, she focuses on client training and retention while managing a portfolio of 250 client accounts.
Work at HigherMe
Shelby Burke serves as the Product Education and Enablement Manager at HigherMe since 2020. In this role, she authors and publishes help articles that address technical issues and provide quick support to clients. She has developed and executed strategic content initiatives aimed at enhancing client training and retention. Additionally, Shelby manages a portfolio of 250 client accounts, focusing on tailored communication and optimization strategies to improve employee onboarding processes. Her efforts contribute to a better user experience and reduced client support tickets.
Previous Work Experience
Prior to her current role, Shelby Burke held various positions in the advertising, entertainment, and tech industries from 2013 to 2017. She worked as a Client Manager and Client Services Coordinator in the Greater Los Angeles Area. Following this, she was employed at Skechers as a Production Assistant from 2017 to 2019 in Manhattan Beach, California. Shelby also worked at Buzzybooth as an Account Manager and Customer Success representative from 2019 to 2020 in the Greater Los Angeles Area.
Education and Expertise
Shelby Burke earned her Bachelor of Arts (BA) in Art and Design from Columbia College Chicago, where she studied from 2010 to 2013. She furthered her education at the University of California, Los Angeles, focusing on Post Production for Film and TV. Additionally, she completed her life coaching training at the Coaches Training Institute, achieving the Certified Professional Co-Active Coach (CPCC) designation from 2017 to 2019.
Life Coaching Practice
In addition to her role at HigherMe, Shelby Burke has been working as a Life and Success Coach at Living from the Heart LLC since 2017. In this capacity, she provides coaching services aimed at personal and professional development. Her experience in client management and education enhances her coaching practice, allowing her to support clients effectively in achieving their goals.