Amanda Ackman
About Amanda Ackman
Amanda Ackman is a Concierge currently employed at Highmark Inc. since 2021, with a background in customer service and music performance, holding a Bachelor of Arts from Otterbein University.
Work at Highmark
Amanda Ackman has been employed at Highmark Inc. as a Concierge since 2021. In this role, she utilizes her strong interpersonal communication skills to provide exceptional customer service. Her responsibilities include managing guest inquiries and ensuring a positive experience for clients.
Previous Experience in Hospitality
Prior to her current position, Amanda worked at Empire Hotel Rooftop in Manhattan as a Cocktail Server from 2018 to 2020. This role allowed her to develop her customer service skills in a fast-paced environment. She also served as a Customer Experience representative at Rent The Runway for four months in 2020, where she further honed her ability to address customer needs.
Education and Expertise
Amanda Ackman earned a Bachelor of Arts in Music Performance from Otterbein University, where she studied from 2012 to 2016. She also completed audited courses in Business Administration and Management through edX in 2020. Her educational background supports her administrative efficiency and customer service capabilities.
Technical Skills
Amanda demonstrates proficiency in both Mac and PC systems, which enhances her administrative efficiency. She has expertise in managing POS System Operations, a skill that is crucial for her role as a Concierge. These technical skills contribute to her effectiveness in managing customer interactions and operational tasks.
Internship Experience
In 2015, Amanda completed an internship with the Jazz Arts Group as an Operations Intern for four months in the Columbus, Ohio area. This experience provided her with insights into operations management within the arts sector, further diversifying her professional background.