Barbara Pratt
About Barbara Pratt
Barbara Pratt is a Functional Business Operations Analyst with over 20 years of experience in operational management, particularly in customer service and claims. She has been with Highmark Inc. since 2013 and currently serves as a Senior Business Operations Analyst - Service.
Work at Highmark Health
Barbara Pratt has been employed at Highmark Health since 2019, serving as a Senior Business Operations Analyst - Service. In this role, she focuses on enhancing operational efficiency within the organization. Her responsibilities include managing vendor relationships and supporting new client implementation and onboarding processes. This position builds on her extensive experience in operational management, particularly in customer service and claims.
Experience at Highmark Inc.
Barbara Pratt has been with Highmark Inc. since 2013, where she holds the position of Functional Business Operations Analyst. Over her 11 years in this role, she has developed expertise in operational management, specifically within customer service and claims areas. Her work involves project management that emphasizes training, access management, and telephone routing and handling.
Operational Management Expertise
With over 20 years of experience in operational management, Barbara Pratt specializes in customer service and claims operations. Her extensive background allows her to effectively manage vendor relationships and streamline processes for new client implementations. She is also responsible for statistical reporting and enhancing employee engagement and support within her teams.
Project Management Involvement
Barbara Pratt is actively involved in project management initiatives that focus on training and operational efficiency. Her work includes gaining access for team members and optimizing telephone routing and handling processes. This involvement reflects her commitment to improving service delivery and operational performance in her roles at Highmark.