Brittney Mentore
About Brittney Mentore
Brittney Mentore is a Customer Service Advocate at Highmark Inc. in Wilmington, DE, with a background in Fashion/Apparel Design and Cyber Security, holding an Associate of Science and a Bachelor of Science respectively.
Work at Highmark
Brittney Mentore has been employed at Highmark Inc. as a Customer Service Advocate since 2014. In this role, she operates from Wilmington, DE, and has accumulated ten years of experience. Her responsibilities include crafting new member welcome letters, member outreach communications, and official documents. She serves as the primary point of contact for resolving day-to-day account service issues and supports both new and existing customers by liaising with medical offices to ensure policy enforcement. Additionally, she administers benefits, executes rollouts, and educates new members about their coverage.
Education and Expertise
Brittney Mentore holds an Associate of Science (AS) degree in Fashion/Apparel Design from The Art Institutes, where she studied from 2010 to 2013. She furthered her education at Strayer University, obtaining a Bachelor of Science (BS) degree in Cyber Security between 2018 and 2020. This combination of education in design and technology equips her with a diverse skill set applicable to her current role in customer service and benefits administration.
Background in Fashion and Design
Before joining Highmark, Brittney Mentore worked at Y-CLAD INC. as a Collection Merchandiser & Design Manager from 2011 to 2014 in New York, NY. In this position, she focused on design management and merchandising, contributing to the development of collections. Her experience in the fashion industry complements her current role by enhancing her communication and project management skills.
Key Projects and Initiatives
Brittney Mentore has participated as a key representative on significant operational projects and initiatives that impact large group membership at Highmark. Her involvement in these projects demonstrates her capability to contribute to the organization's strategic objectives and improve member experiences.