Carrie Johnson
About Carrie Johnson
Carrie Johnson is a Customer Success Manager at Highmark Inc. in Pittsburgh, Pennsylvania, with over 10 years of experience in IT project management and Agile transformations.
Work at Highmark
Carrie Johnson has been employed at Highmark Inc. since 2014, holding various roles that include IT Agile Project Manager/Enterprise Agile Coach, Consultant/Delivery Lead, and currently, Customer Success Manager. In her current role since 2019, she focuses on driving customer success and ensuring business continuity in Pittsburgh, Pennsylvania. Prior to her current position, she directed a large-scale scanner hardware installation project utilizing Infoscan imaging technology software, demonstrating her capability in managing complex projects.
Education and Expertise
Carrie Johnson holds multiple degrees from the University of Phoenix, including a Master of Information Systems (MIS) achieved from 2015 to 2017, and a Master of Business Administration (MBA) with a concentration in Project Management from 2011 to 2014. She also earned a Bachelor of Science in Management from 2007 to 2012. Additionally, she obtained an Associate of Science in Business/Corporate Communications from Sawyer Business School from 1990 to 1992. Her educational background supports her expertise in risk management, team collaboration, and business transformation.
Background
Carrie Johnson has over 10 years of experience in facilitating Agile transformations and managing IT projects. Her career at Highmark Inc. began in 2014, where she has progressively taken on roles with increasing responsibility. She is known for her ability to bridge the gap between business and technology, maintaining a customer-focused approach while executing strategic planning and tactical execution.
Achievements
Throughout her career, Carrie Johnson has successfully directed significant projects, including a large-scale scanner hardware installation project that implemented an image ancillary document collection. Her work has emphasized applied technology and software initiatives, showcasing her capability to drive business transformation solutions. She is recognized for enhancing team collaboration and coaching, contributing to effective risk management and mitigation strategies.