Cassidee Powell
About Cassidee Powell
Cassidee Powell is a Customer Service Representative at Highmark Inc., where she has worked since 2021. She has a diverse background in customer service and retail, with previous roles at American Eagle Outfitters, Walt Disney World, and Stitch Fix, among others.
Work at Highmark
Cassidee Powell has been employed at Highmark Inc. as a Customer Service Representative since 2021. In this role, she operates in a remote capacity and manages a strict, fast-paced schedule while ensuring a high level of detail in her work. She has implemented strategies aimed at achieving exemplary customer service and professionalism. Cassidee utilizes various Highmark databases, including INSINQ, CSD, SVA, and 4UM, to conduct research on behalf of members, contributing to the overall efficiency and effectiveness of the customer service team.
Previous Experience
Prior to her current role at Highmark, Cassidee Powell held several positions that contributed to her skill set. She worked as a Visual Lab Associate at American Eagle Outfitters Inc. from 2019 to 2021 in Pittsburgh, Pennsylvania. Additionally, she served as a Tutor at Indiana University of Pennsylvania for two months in 2018. Cassidee also gained experience as a Cast Member at Walt Disney World for four months in 2019 and as a Stylist at Stitch Fix for one month in 2022. Earlier in her career, she worked as a Crew Member at Dairy Queen for two months in 2014.
Education and Expertise
Cassidee Powell studied at Indiana University of Pennsylvania, where she focused on Fashion Merchandising and earned a Bachelor of Science degree from 2017 to 2018. She also attended Westmoreland County Community College, completing a General Studies Transfer program and obtaining a diploma from 2015 to 2017. Cassidee graduated from Franklin Regional High School with a diploma in 2015. Her educational background provides her with a diverse knowledge base that supports her roles in customer service and retail.
Skills and Competencies
In her role at Highmark, Cassidee Powell demonstrates strong organizational skills and the ability to manage multiple tasks efficiently. She operates under a strict schedule while maintaining attention to detail. Her experience across various customer-facing roles has equipped her with the ability to implement effective customer service strategies. Cassidee's proficiency in utilizing databases for research purposes enhances her capability to assist members effectively.