Christa De Santo
About Christa De Santo
Christa De Santo is a Client Manager at Highmark Inc. in Wilkes Barre, Pennsylvania, where she has worked since 2018, focusing on the Small Group market segment.
Work at Highmark
Christa De Santo has been employed at Highmark Inc. as a Client Manager since 2018. In this role, she operates from Wilkes Barre, Pennsylvania, focusing on the Small Group market segment, which encompasses employers with 1 to 50 employees. Her responsibilities include managing client relationships and ensuring their needs are met effectively.
Client Retention Achievements
During the 2021 renewal season, Christa De Santo played a significant role in achieving a 97% retention rate for her clients. This accomplishment highlights her effectiveness in maintaining strong client relationships and delivering satisfactory service.
Product Development and Strategy
Christa De Santo has participated in product development at Highmark. She prepares business programs and long-term strategies that are tailored to meet the specific needs of her accounts. This involvement demonstrates her commitment to aligning product offerings with client requirements.
Client Interaction and Responsiveness
Christa De Santo is recognized for her high level of responsiveness and attention to detail in client interactions. Her approach ensures that clients receive timely and thorough support, contributing to overall client satisfaction.
Innovative Solutions in Health Insurance
In her role, Christa De Santo is known for providing innovative solutions and strategic guidance in employer-based health insurance planning. Her expertise helps clients navigate complex health insurance options effectively.