Davona S.
About Davona S.
Davona S. is a Business Process Analyst at Highmark Inc., where she has worked since 2019. She has extensive experience in claims processing and quality assurance, having held various roles at Highmark and Gateway Health over the past two decades.
Work at Highmark
Davona S. has had a significant tenure at Highmark Inc., where she has held multiple positions since 2002. She began her career as a Claims Processor, serving in that role for five years until 2007. After a three-year period as a Claims Adjustment Specialist from 2007 to 2010, she transitioned into the role of Inter-Plan Teleprocessing System Specialist, which she held until 2012. Following this, she worked as a Corporate Quality Auditor for one year before becoming a Senior Quality Assurance Analyst from 2013 to 2018. Since 2019, Davona has been employed as a Business Process Analyst, contributing to the organization for five years.
Previous Experience at Gateway Health
Before returning to Highmark Inc. in 2019, Davona S. worked at Gateway Health as a Business Process Analyst for one year, from 2018 to 2019. In this role, she focused on optimizing business processes and enhancing operational efficiency, leveraging her extensive background in claims processing and quality assurance.
Education and Expertise
While specific educational details are not provided, Davona S. has developed expertise in business process analysis, claims processing, and quality assurance through her extensive work experience in the healthcare sector. Her roles have equipped her with skills in analyzing workflows, ensuring compliance, and improving operational processes.
Background in Quality Assurance
Davona S. has a robust background in quality assurance, having served as a Senior Quality Assurance Analyst at Highmark Health from 2013 to 2018. In this capacity, she was responsible for evaluating processes and ensuring that quality standards were met across various operations. Her experience as a Corporate Quality Auditor further solidified her expertise in maintaining compliance and enhancing service quality.