Dawn Patrick,Csm
About Dawn Patrick,Csm
Dawn Patrick is an IT Systems Lead Technical Business Analyst at Highmark Inc., where she has worked since 2009. She has led IT revitalization projects and focuses on enhancing business applications while also mentoring new hires and interns.
Work at Highmark
Dawn Patrick has been employed at Highmark Inc. as an IT Systems Lead Technical Business Analyst since 2009. In this role, she has contributed to various projects, including serving as the business lead on an IT Revitalization project aimed at enhancing both consumer-facing and internal business applications. She manages the inventory of defects, ensuring they are assigned to the appropriate technical and business analysts for resolution. Additionally, she develops turnover documentation for production support, facilitating seamless transitions.
Previous Employment Experience
Before her tenure at Highmark, Dawn Patrick worked in several roles that contributed to her expertise. She served as a Service Representative at Gunn-Mowery Insurance Group from 2000 to 2001. Following this, she worked at HealthAmerica as a Contract Implementation Specialist for Ancillary Providers and Physicians from 2002 to 2008 in the Harrisburg, Pennsylvania area. She also had a brief stint as a Contractor, Business Analyst II at Dataquest, Inc., where she worked for five months in 2008.
Education and Expertise
Dawn Patrick studied Business Administration and Management at Harrisburg Area Community College, where she achieved a degree in the field. She completed her academic studies at Mechanicsburg Area High School. Her educational background has provided her with a solid foundation for her career in business analysis and technical leadership.
Training and Mentorship Contributions
In her current role at Highmark, Dawn Patrick is responsible for creating training materials and mentoring new hires and college student interns. This aspect of her work highlights her commitment to developing talent within the organization and ensuring that new employees are equipped with the necessary skills and knowledge to succeed.
Project Management and Collaboration
Dawn Patrick has managed collaboration between the Business Analyst and User Experience Team to improve project outcomes. Her ability to facilitate communication and teamwork among different departments has been essential in driving project success and enhancing overall efficiency.