Denise Grabner
About Denise Grabner
Denise Grabner is a Client Implementation Consultant at Highmark Inc., where she has managed Medicare supplemental business across three states for over 100,000 lives since 2015. She holds a Master of Public Management from Carnegie Mellon University and a Bachelor of Arts in International Politics from Penn State University.
Work at Highmark
Denise Grabner has been employed at Highmark Inc. since 2015, serving as a Client Implementation Consultant. In this role, she acts as the primary point of contact for clients involved in Medicare business at Highmark Health Solutions. Her responsibilities include managing client relationships and ensuring effective communication between clients and the organization. Grabner's work covers a significant Medicare supplemental business across three states, impacting over 100,000 lives.
Previous Experience at Highmark Blue Cross Blue Shield
Before her current position, Denise Grabner worked at Highmark Blue Cross Blue Shield as a Senior Product Analyst from 2007 to 2015. During her eight years in this role, she gained extensive experience in product analysis and client engagement, contributing to her expertise in the healthcare sector.
Education and Expertise
Denise Grabner holds a Master of Public Management from Carnegie Mellon University, where she studied Health/Health Care Administration/Management from 2005 to 2008. Prior to that, she earned a Bachelor of Arts in International Politics from Penn State University, studying from 1983 to 1998. Her educational background supports her expertise in developing and implementing communication plans, generating legislative collateral, and managing client relationships.
Skills and Competencies
Denise Grabner possesses a range of skills that enhance her effectiveness in her role. She is skilled in relationship management, critical decision-making, problem resolution, and escalation processes. Her ability to facilitate communication between clients and Highmark is a key aspect of her work, ensuring that client needs are addressed promptly and effectively.