Ed Baker
About Ed Baker
Ed Baker serves as a Senior Training Delivery Specialist at Highmark Blue Cross Blue Shield, where he has worked since 2012. He focuses on delivering training on legislative acts, state mandates, and HIPAA, while also addressing performance issues and enhancing learner comprehension.
Work at Highmark
Ed Baker has been employed at Highmark Blue Cross Blue Shield since 2012, serving as a Senior Training Delivery Specialist. In this role, he is responsible for delivering training on various topics, including legislative acts, state mandates, HealthCare Reform, and Personal Health Information (HIPAA). He engages with management and Employee Relations to address performance issues that arise during training sessions. His tenure at Highmark spans over 12 years, during which he has contributed to the development of training programs.
Training Delivery Responsibilities
As a Senior Training Delivery Specialist, Ed Baker delivers comprehensive training sessions focused on critical healthcare topics. He monitors the effectiveness of course delivery and provides performance feedback to management to ensure continuous improvement. His role includes resolving conflicts and addressing technology problems that may occur within the classroom environment. Additionally, he recommends changes in content delivery methods to enhance learner comprehension, ensuring that training meets the needs of participants.
Conflict Resolution and Technology Management
Ed Baker actively resolves conflicts and technology-related issues that arise during training sessions. He addresses these challenges promptly to maintain a conducive learning environment. His ability to manage classroom dynamics and technology ensures that training sessions run smoothly and effectively, allowing participants to focus on the material being presented.
Feedback and Performance Monitoring
In his role, Ed Baker closely monitors the results of course delivery. He provides valuable performance feedback to management, which aids in the assessment of training effectiveness. This feedback loop is essential for identifying areas for improvement and ensuring that training programs align with organizational goals and participant needs.