Edith Dorsey, PhD
About Edith Dorsey, PhD
Edith Dorsey, PhD, serves as the Program Lead at Highmark Inc. and holds the position of Vice President of Claims at Delta Dental Ins. since 2019, bringing extensive experience in claims administration and operational management across various healthcare organizations.
Work at Delta Dental Ins.
Edith Dorsey has served as Vice President of Claims at Delta Dental Ins. since 2019. In this role, she has contributed to the management and oversight of claims processing within the organization, which is based in Alpharetta, Georgia. Her leadership in this position has been pivotal for the company over the past five years.
Work at Highmark Inc.
Dorsey has been working at Highmark Inc. as a Program Lead since 2013. Her tenure of 11 years in the Greater Pittsburgh Area has involved leading various initiatives aimed at enhancing operational efficiency and program management within the organization.
Education and Expertise
Edith Dorsey holds a Bachelor of Science in Nursing (BSN) from the University of Pittsburgh. She also earned a Master of Business Administration (MBA) from the University of Phoenix and a PhD in Business Administration from North Central University. Her educational background supports her extensive experience in healthcare management and operations.
Previous Positions and Experience
Before her current roles, Dorsey held several significant positions. She was Vice President of National Claims Administration at Kaiser Permanente from 2015 to 2017 and served as Senior Vice President at UCare from 2013 to 2015. Additionally, she was Chief Operations Officer at UnitedHealth Group for ten years, where she managed a substantial P&L and a large team.
Achievements in Claims Processing
Throughout her career, Dorsey has achieved notable improvements in claims processing. She increased productivity by 50% and reduced claims processing days from 80 to 5. Her initiatives have resulted in significant cost savings and operational efficiencies, including saving over $1 million annually and consolidating audit operations for $5 million in annual savings.