Ellyn Ramich
About Ellyn Ramich
Ellyn Ramich is a Customer Service Representative at Highmark Blue Cross Blue Shield, where she assists members with health spending accounts. She has a background in customer service spanning over two decades, with previous roles at Telerx, Verizon, and AT&T.
Work at Highmark
Ellyn Ramich has been employed at Highmark Blue Cross Blue Shield as a Customer Service Representative since 2018. In this role, she assists members with navigating various health spending accounts, including Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), and Flexible Spending Accounts (FSA). She handles calls from members associated with Highmark's elite groups, providing essential support and guidance.
Previous Experience in Customer Service
Prior to her current position, Ellyn Ramich worked at Telerx as a Customer Service Representative from 2011 to 2017, where she gained six years of experience in customer support. Additionally, she worked at Verizon and AT&T as a Directory Assistance Operator from 2004 to 2009 and 1993 to 1995, respectively. This extensive background in customer service has equipped her with valuable skills in communication and problem-solving.
Education and Expertise
Ellyn Ramich studied at Marywood University, where she earned a Bachelor of Arts degree in English from 1993 to 1998. Her education has contributed to her expertise in drafting letters related to privacy waivers, coverage dates, and explanations of benefits, enhancing her ability to assist members effectively.
Community Involvement
Ellyn Ramich has served as a former board member and president of a local Unitarian Universalist congregation. This involvement demonstrates her commitment to community service and leadership within her local area.
Authorship and Publishing
Ellyn Ramich is an author who has published a book and is currently working on publishing a second book. This endeavor reflects her dedication to writing and sharing knowledge with a broader audience.