Eric K.
About Eric K.
Eric K. is an IT Business Systems Analyst at Highmark Inc., where he has worked since 2020. He has played a key role in revamping the Highmark Health Options Website and managing various projects within the organization.
Work at Highmark
Eric K. has been employed at Highmark Inc. as an IT Business Systems Analyst since 2020. In this role, he serves as a Subject Matter Expert for the revamp of the Highmark Health Options Website. His responsibilities include leading scrum sessions to discuss business requirements and the development team's work. He manages multiple projects simultaneously, including HHO, C2V, and ONAF. Additionally, he has implemented a new vendor for the Provider Search Directory, Member Portal, and Provider Portal. Eric also supports Clinical Systems, Business Applications, and Medicaid Portals by troubleshooting issues and collaborating with end users.
Education and Expertise
Eric K. earned a Bachelor of Applied Science (BASc) in Logistics, Materials, and Supply Chain Management from Duquesne University, completing his studies from 2012 to 2016. He furthered his education at the same institution, obtaining a Master's degree in Management Information Systems, General, from 2016 to 2017. This educational background provides him with a solid foundation in both logistics and information systems, contributing to his expertise as an IT Business Systems Analyst.
Background
Prior to his current role at Highmark, Eric K. gained diverse experience in various positions. He worked at Distributor Service Inc. as a Business Intelligence professional for seven months in 2016. He also held a position as a Business System Analyst at PNC for three months in 2017. From 2018 to 2020, he served as a Systems Analyst at WVU Medicine. Earlier in his career, he worked as a Team Member at Getgo Fuel Station from 2011 to 2013 and completed an internship at Home Instead in 2014. Additionally, he shadowed at Spartan Pharmacy from 2012 to 2013.
Professional Skills
Eric K. possesses a range of professional skills relevant to his role as an IT Business Systems Analyst. He is adept at managing multiple projects simultaneously and has experience leading scrum sessions to facilitate communication between business stakeholders and development teams. His technical skills include troubleshooting issues in Clinical Systems, Business Applications, and Medicaid Portals, ensuring effective support for end users. Eric's background in logistics and information systems enhances his ability to analyze and improve business processes.