Franky Kovach
About Franky Kovach
Franky Kovach is a Senior Client Services Manager at Highmark Inc., with extensive experience in customer service across retail and health insurance sectors. He has held various roles at Best Buy and Highmark Inc., demonstrating a commitment to teamwork and leadership.
Current Role at Highmark Inc.
Franky Kovach serves as the Senior Client Services Manager at Highmark Inc. since 2018. In this role, he is responsible for overseeing client services and ensuring customer satisfaction. His position requires a strong understanding of client needs and the ability to manage service delivery effectively. Kovach's experience in the health insurance sector contributes to his capability in addressing complex client inquiries and fostering positive relationships.
Previous Experience at Highmark Inc.
Prior to his current role, Franky Kovach worked at Highmark Inc. in various capacities. He served as a Senior Customer Advocate - Group Administrator from 2016 to 2018, where he focused on group administration and customer advocacy. Additionally, he was a Customer Service Representative from 2013 to 2016, which provided him with foundational experience in client interactions and service management.
Career at Best Buy
Franky Kovach has a notable history with Best Buy, where he worked for a total of nine years. He began as a Sales Specialist from 2004 to 2009, followed by a role as Sales Supervisor from 2009 to 2013. His tenure at Best Buy allowed him to develop skills in retail sales and customer service, contributing to his overall versatility in client-facing roles.
Educational Background
Franky Kovach has pursued higher education at multiple institutions. He studied at the Art Institute of Pittsburgh, earning a Bachelor of Arts degree from 2009 to 2011. He then attended the University of Akron Wayne College for one year in 2007 to 2008. Subsequently, he completed his Bachelor's degree at the University of Phoenix from 2013 to 2016. This educational background supports his professional development in both retail and health insurance sectors.
Leadership Style and Team Dynamics
Franky Kovach emphasizes a leadership style that prioritizes teamwork and leading by example. His experience in both associate and leadership roles has equipped him with a comprehensive understanding of team dynamics. This approach fosters collaboration and enhances team performance, which is essential in his current position managing client services.