Georgianna Smith
About Georgianna Smith
Georgianna Smith is a Customer Service Representative with experience in insurance and pharmacy services. She currently works at Highmark Inc. and FOCUS BEHAVIORAL HEALTH SERVICES, LLC, while also pursuing studies in Child Development.
Work at Highmark
Georgianna Smith has been employed at Highmark Inc. as a Customer Service Representative since 2023. In this role, she operates remotely and focuses on providing customer-centric support specifically for insurance and pharmacy services. Her responsibilities include ensuring policy adherence and delivering high-quality service. Georgianna collaborates effectively with team members to enhance service delivery and improve customer satisfaction.
Current Role at FOCUS BEHAVIORAL HEALTH SERVICES
In addition to her role at Highmark, Georgianna Smith works as Remote Community Support Staff at FOCUS BEHAVIORAL HEALTH SERVICES, LLC. She has held this position since 2022, contributing to the organization for two years. Her work involves providing support to clients in a remote capacity, demonstrating her ability to adapt to various service environments.
Education and Expertise
Georgianna Smith completed her high school education at New Oxford Senior High School, where she achieved a High School Diploma and was recognized on the Advance Studies National Honor Roll. She also studied Child Development and earned a Child Development Associates Credential in 2011. Following high school, she attended HACC, Central Pennsylvania's Community College, for six months, focusing on General Studies.
Skills and Competencies
Georgianna possesses strong skills in effective communication and conflict resolution, which are essential for managing customer inquiries. She demonstrates technical proficiency in company systems, contributing to increased efficiency in her customer service roles. Additionally, she excels in problem-solving and multitasking, particularly in fast-paced work environments, which enhances her ability to meet customer needs.