Gina Mikita
About Gina Mikita
Gina Mikita is a Client Manager in Small Business Sales at Highmark Inc., where she has worked since 2019. She has over a decade of experience in customer service and sales roles within the healthcare industry.
Current Role at Highmark
Gina Mikita currently serves as a Small Business Sales Client Manager at Highmark Inc. in Wilkes-Barre, Pennsylvania. She has held this position since 2019, contributing to the management and development of client relationships within the small business sector. Her role involves overseeing client accounts, ensuring satisfaction, and driving sales initiatives tailored to small businesses.
Previous Experience at Highmark
Prior to her current role, Gina Mikita worked at Highmark Inc. as a Small Business Sales Client Service Manager and Senior Client Service Manager from 2016 to 2019. In this capacity, she focused on enhancing client service and support for small business clients. Additionally, she served as a Performance Improvement Specialist at Highmark from 2011 to 2016, where she was involved in initiatives aimed at improving operational efficiency.
Experience at Blue Cross of Northeastern Pennsylvania
Gina Mikita has experience working at Blue Cross of Northeastern Pennsylvania. She was a Customer Service Representative for PPO/FEP from 2007 to 2010, where she managed customer inquiries and provided support. She briefly returned to the organization in 2011 for eight months in the same role, further developing her customer service skills.
Education and Qualifications
Gina Mikita studied at Luzerne County Community College, where she achieved a degree in Hotel, Motel, and Restaurant Management from 2002 to 2003. This educational background provided her with foundational skills in management and customer service, which she has applied throughout her career in the healthcare and insurance sectors.