Haley Gilbert
About Haley Gilbert
Haley Gilbert is a Documentation Analyst at Highmark Inc., where she has worked for over a decade, progressing through various roles since 2012. She holds a Bachelor of Arts in Sociology from Seton Hill University and has experience in customer service and sales.
Work at Highmark
Haley Gilbert has been employed at Highmark Inc. since 2012, holding various positions over the years. She began her career at Highmark as a Customer Service Representative, where she worked for three years. In 2015, she advanced to the role of Senior Document Production Coordinator, serving for one year. Since 2016, she has been working as a Documentation Analyst. Throughout her tenure, she has been part of a team that supports diversified health businesses, including dental insurance and vision care. Highmark Inc. serves 5.2 million members across Pennsylvania, Delaware, and West Virginia.
Education and Expertise
Haley Gilbert earned her Bachelor of Arts in Sociology from Seton Hill University, completing her studies from 2003 to 2007. Prior to her university education, she attended Derry Area High School from 1999 to 2003. Her educational background in sociology has likely contributed to her understanding of customer service and documentation processes in her roles at Highmark Inc.
Background
Before joining Highmark Inc., Haley Gilbert held various positions in retail and labor. She worked as a Sales Associate at Macy's in New York for two years and at Lane Bryant in Columbus, Ohio, for three years. Additionally, she was employed as a Laborer at Psg Staffing for ten months. These roles provided her with foundational experience in customer interaction and operational support.
Career Progression
Haley Gilbert has demonstrated significant career progression during her time at Highmark Inc. Starting as a Customer Service Representative, she developed her skills and advanced to Senior Document Production Coordinator and then to her current role as Documentation Analyst. This trajectory reflects her commitment to professional growth and her ability to adapt to different responsibilities within the organization.