Hasan Raza
About Hasan Raza
Hasan Raza is a Senior Client Service Manager at Highmark Inc., with a background in client relationship management and problem resolution. He has previously held roles at Highmark Health, The Melting Pot, RoadBotics, and Healthfirst, and he holds a Bachelor's degree in Business Information Systems from the University of Pittsburgh.
Current Role at Highmark
Hasan Raza serves as a Senior Client Service Manager at Highmark Inc. since 2022. In this role, he functions as the primary contact for resolving day-to-day account service issues, emphasizing his responsibilities in client relationship management. He collaborates closely with Sales Support Analysts to ensure accurate service delivery. His role involves conducting enrollment meetings during account renewals to enhance client satisfaction and retention. Additionally, he assists in preparing benefit design analysis for specialized proposals and quotes, demonstrating his expertise in product management.
Previous Experience at Highmark Health
Prior to his current position, Hasan Raza worked at Highmark Health as a Leadership Acceleration Program Associate - Sales from 2020 to 2022. During this time, he provided direction to other team members, indicating his leadership and mentoring capabilities. He leveraged internal resources to deliver optimal service and resolve problems for assigned accounts, showcasing his strong resource management skills. This experience laid the foundation for his current role, where he continues to focus on client service excellence.
Educational Background
Hasan Raza earned a Bachelor's degree in Business Information Systems from the University of Pittsburgh, where he studied from 2015 to 2020. His education provided him with a solid foundation in business practices and information systems, which he applies in his professional roles. Prior to university, he attended Gateway Senior High School from 2011 to 2015, completing his secondary education.
Professional Experience Before Highmark
Before joining Highmark, Hasan Raza held various positions that contributed to his professional development. He worked as a Cartographer at RoadBotics from 2018 to 2019, where he gained experience in data analysis and mapping. Additionally, he served as a Server at The Melting Pot from 2016 to 2018, which enhanced his customer service skills. He also completed a two-month internship as an Enterprise Architect Intern at Healthfirst in 2019, where he gained insights into enterprise-level operations.
Skills and Contributions
Hasan Raza has demonstrated strong problem-solving skills throughout his career. He has analyzed operational business problems and provided effective resolutions, contributing to change across various facets of the organizations he has worked for. His ability to adapt procedures and processes to meet complex requirements showcases his innovative approach to improving operational efficiency. Hasan's commitment to customer satisfaction is evident in his prompt resolution of difficult issues during client interactions.