Heidi Knaub
About Heidi Knaub
Heidi Knaub is a Senior Documentation Analyst at Highmark, where she has worked since 2003. With over 20 years of experience in the insurance industry, she specializes in technical writing and develops internal guidelines for Claims Processing and Customer Service.
Work at Highmark
Heidi Knaub has been employed at Highmark since 2003, serving as a Senior Documentation Analyst for 21 years. In this role, she focuses on enhancing internal communication and documentation processes within the organization. Her responsibilities include developing and publishing internal guidelines tailored for Claims Processing and Customer Service, ensuring that operational areas are well-supported through clear and effective documentation.
Education and Expertise
Heidi Knaub studied Communications at Harrisburg Area Community College, where she earned an Associate of Arts (AA) degree from 1992 to 1998. Additionally, she attended Pennsylvania State University-Harrisburg for 11 months in 1998. Her educational background has equipped her with strong skills in Technical Writing, which she applies in her current role to improve documentation standards and practices.
Background
With over two decades of experience in the insurance industry, Heidi Knaub has developed a comprehensive understanding of documentation needs across various operational areas. Her extensive experience allows her to create effective documentation that supports the functions of Claims Processing and Customer Service at Highmark.
Achievements
Throughout her career, Heidi Knaub has contributed significantly to the documentation processes at Highmark. Her work in developing internal guidelines has played a crucial role in streamlining operations within the Claims Processing and Customer Service departments, enhancing the overall efficiency of these areas.