Heidi Wilson
About Heidi Wilson
Heidi Wilson is a Business Technician Analyst at Highmark Inc. in Pittsburgh, Pennsylvania, with over 12 years of experience in her current role and a background in human resources and project analysis.
Work at Highmark
Heidi Wilson has been employed at Highmark Inc. as a Business Technician Analyst since 2012. In her role, she focuses on various business processes and contributes to the efficiency of operations within the organization. Her tenure at Highmark spans over 12 years, during which she has developed expertise in workflow management and automation.
Previous Experience at UPMC
Prior to her current position, Heidi Wilson worked at UPMC in several roles. She served as a Human Resources Data Coordinator from 1996 to 1999, followed by a position as a Human Resources Information Systems Training and Coordinator from 1999 to 2003. From 2003 to 2012, she worked as a Project Analyst. Her diverse experience at UPMC provided her with a strong foundation in human resources and project management.
Education and Expertise
Heidi Wilson studied Business Administration at the Community College of Allegheny County, where she earned an Associate's degree in 2008. She furthered her education at California University of Pennsylvania, achieving a Bachelor of Applied Science in Legal Studies in 2010. Her academic background supports her professional expertise in business analysis and management.
Technical Skills and Contributions
Heidi Wilson has demonstrated her technical skills by developing workflows and rules for surveys using Kana, showcasing her expertise in survey automation. Additionally, she created a data dictionary for new software implementations, highlighting her capabilities in technical documentation and data management. She is also responsible for quality control of automated letters, ensuring accuracy in communication processes.