Jason Beach Miller
About Jason Beach Miller
Jason Beach Miller serves as the Vice President of Customer and Segment Strategy at Highmark Inc., where he has worked since 2019. He has held various leadership roles within the company, focusing on employee engagement, customer satisfaction, and strategic initiatives.
Current Role at Highmark
Jason Beach Miller serves as the Vice President of Customer + Segment Strategy at Highmark Inc. since 2019. In this role, he focuses on developing strategies that enhance customer engagement and segment performance. His leadership aims to drive revenue growth and improve overall customer satisfaction. His work is pivotal in aligning Highmark's offerings with the needs of various customer segments.
Previous Positions at Highmark
Before his current role, Jason held several key positions at Highmark Inc. He was the Head of Employee Engagement in the Office of the President from 2020 to 2022. He also served as Acting Chief of Staff to the President & CEO for five months in 2020. His earlier roles included Director of Commercial Segment Experience from 2017 to 2019 and Manager of Strategic Client Services from 2016 to 2017. He began his career at Highmark as a Senior Sales Executive/Client Manager from 2008 to 2016.
Education and Expertise
Jason Beach Miller holds a Bachelor of Arts degree from Lock Haven University of Pennsylvania. He furthered his education at the Weatherhead School of Management at Case Western Reserve University. Additionally, he achieved a LEAD Certificate from Stanford University. His educational background supports his expertise in customer strategy and employee engagement.
Key Initiatives and Contributions
Jason has led significant initiatives at Highmark, including the development of Highmark Sales University, aimed at enhancing the performance of market-facing teams. He has also created a framework to expand Highmark's learning strategy and integrated technology into the training organization, utilizing tools such as Learning Management Systems (LMS), gamification, and leaderboards. His efforts focus on fostering a culture of continuous learning and employee recognition.