Jennifer Clynes
About Jennifer Clynes
Jennifer Clynes serves as a Benefits Supervisor at Highmark Inc., where she has worked since 2018, focusing on content management documentation and strategic initiatives. She has over a decade of experience in various supervisory roles within the company, including customer service management.
Work at Highmark
Jennifer Clynes has been employed at Highmark Inc. as a Benefits Supervisor since 2018, contributing to the Greater Pittsburgh Area. In her current role, she develops all release and content management documentation for claims, customer service, and quality control across various market segments. She also manages strategic initiatives and projects related to the operational platform, portal, and business partner integration support. Prior to her current position, she worked at Highmark Inc. as a Benefits Supervisor from 2015 to 2018 and as a Supervisor in Customer Service from 2012 to 2015, gaining extensive experience in customer service operations.
Education and Expertise
Jennifer Clynes completed her high school education at West Mifflin High School, where she studied General Studies from 2001 to 2005. This foundational education provided her with essential skills that have supported her career in the insurance and customer service sectors. Her expertise includes developing documentation for claims and quality control, as well as managing strategic projects that enhance operational efficiency.
Background
Jennifer Clynes has a solid background in customer service and benefits management, with over a decade of experience at Highmark Inc. Her career began in 2012 as a Supervisor in Customer Service, where she worked across multiple locations including Pittsburgh, Parkersburg, and Camp Hill. She transitioned to the role of Benefits Supervisor in 2015, where she continued to build her expertise in benefits management and operational support.
Professional Experience
Throughout her tenure at Highmark Inc., Jennifer Clynes has held various roles that have contributed to her professional development. Starting as a Supervisor in Customer Service, she gained valuable experience in managing customer interactions and service quality. Her progression to Benefits Supervisor allowed her to focus on documentation and strategic initiatives, demonstrating her capability in handling complex operational tasks.