Jennifer Concannon
About Jennifer Concannon
Jennifer Concannon is the Director of Sales Ops Process Improvement at Highmark Inc., where she has worked for over two decades in various roles. She possesses expertise in project management, requirements analysis, and the software development life cycle, complemented by advanced degrees in public administration.
Work at Highmark
Jennifer Concannon has held multiple positions at Highmark Inc. since 1996. She currently serves as the Director of Sales Ops Process Improvement, a role she has occupied since 2020. Prior to this, she was the Director of Sales Enablement & Administration from 2017 to 2020 and the Manager of Sales Enablement from 2015 to 2017. Her earlier roles at Highmark include Senior Project Manager from 2005 to 2013 and Technical Business Analyst from 1997 to 2001. Concannon also worked as a Staff Analyst Trainee and completed an internship at Highmark in 1996.
Education and Expertise
Jennifer Concannon earned her Bachelor of Science in Public Administration with a Minor in Speech Communications from Shippensburg University of Pennsylvania, completing her studies from 1991 to 1995. She furthered her education by obtaining a Master of Public Administration (M.P.A.) from the same institution from 1995 to 1996. Her expertise includes Requirements Analysis and Project Portfolio Management, as well as a solid understanding of the Software Development Life Cycle (SDLC).
Background
Jennifer Concannon has a long-standing career in the insurance industry, which has equipped her with knowledge of industry-specific challenges and solutions. She began her professional journey at Highmark Inc. as an intern in 1996 and has since progressed through various roles, demonstrating her commitment and adaptability within the organization. Additionally, she worked at HM Health Solutions as a Manager of Project Management from 2013 to 2015 and at CSC - Computer Sciences Corporation as a Business Systems/QA Consultant in 2001.
Achievements
Throughout her career, Jennifer Concannon has demonstrated leadership capabilities, guiding teams and projects toward successful outcomes. Her roles at Highmark have involved significant responsibilities in sales enablement and process improvement, contributing to the organization's operational efficiency. Her extensive experience in project management and analysis has positioned her as a key player in driving strategic objectives within her teams.