Jennifer Riebel
About Jennifer Riebel
Jennifer Riebel is a Business Analyst at Highmark Inc. with extensive experience in workforce management and operational analysis, having previously held various roles at Bank of America over a span of several years.
Work at Highmark
Jennifer Riebel has been employed at Highmark Inc. as a Business Analyst since 2015. In her role, she leads the triage team, focusing on addressing system outages and phone routing issues. She coordinates efforts between operational units and IT teams to ensure effective resolution of these issues. Additionally, she oversees a team of eight Senior Call Center Coordinators, ensuring that daily phone metrics and performance guarantees are consistently met.
Education and Expertise
Jennifer Riebel studied at the ICM School of Business and Medical Careers, where she earned an Associate's degree in Business from 2004 to 2006. Her education has provided her with a solid foundation in business principles, which she applies in her current role as a Business Analyst. She has developed expertise in conducting impact analysis and interpreting system requirements, which are critical skills in her field.
Background in Banking
Prior to her current position, Jennifer Riebel held various roles at Bank of America from 2002 to 2014. She began as a Customer Service and Research Representative, where she worked for five years. She progressed to positions such as Workforce Analyst, Senior Operations Project Analyst, and Officer, Consumer Products Strategic Analyst. Her experience in these roles contributed to her understanding of workforce management and operational efficiency.
Team Leadership and Collaboration
In her current role, Jennifer Riebel collaborates with the training department to conduct new hire classes and skill improvement training. This collaboration ensures that new employees are adequately prepared for their roles and that existing staff can enhance their skills. She also reports staffing levels to upper management on a daily, weekly, and monthly basis, addressing staffing concerns proactively.