Jerry Unites
About Jerry Unites
Jerry Unites is an IT Infrastructure Analyst at Highmark Inc., where he has worked since 1998. He specializes in maintaining and upgrading the HOD web environment, managing software upgrade projects, and providing technical support.
Work at Highmark
Jerry Unites has been employed at Highmark Inc. as an IT Infrastructure Analyst since 1998. Over the course of 26 years, he has contributed to various projects related to corporate upgrades of installed software. His role includes hosting on-demand administration and supporting the mainframe by maintaining the HOD web environment and performing necessary upgrades. Additionally, he manages request tickets in the Service Manager Queue, ensuring efficient handling of support requests.
Education and Expertise
Jerry Unites studied at Robert Morris University, where he earned a Bachelor of Science (BS) degree in Information Technology. His educational background provides a strong foundation for his work in IT infrastructure, where he applies his knowledge to support and enhance technology systems. His expertise includes desktop vulnerability mitigation and providing second and third level support for hardware and software issues.
Background
Jerry Unites has spent his professional career in the Greater Pittsburgh Area, focusing on IT infrastructure and support. His long tenure at Highmark Inc. reflects his commitment to the field and his ability to adapt to evolving technology needs. He has developed a comprehensive skill set that includes project management, system upgrades, and support ticket management.
Technical Responsibilities
In his role as an IT Infrastructure Analyst, Jerry Unites performs critical tasks related to maintaining and upgrading IT systems. He is responsible for desktop vulnerability mitigation, ensuring that systems are secure and compliant. Additionally, he provides second and third level support, addressing complex hardware and software issues that arise within the organization.