Jessica Orris
About Jessica Orris
Jessica Orris serves as the Quality Control Lead at Highmark Inc., where she has worked since 2014. She has a background in business administration and hospitality management, with previous experience in accounts receivable and customer service roles.
Work at Highmark
Jessica Orris has served as the Quality Control Lead at Highmark Inc. since 2014. In this role, she is responsible for overseeing quality control processes and ensuring that standards are met. Her work involves conducting research on claims to verify their accuracy and processing status. Additionally, she plays a key role in educating members about their insurance benefits and general insurance knowledge. This position has allowed her to contribute significantly to the organization's quality assurance efforts.
Previous Experience
Before joining Highmark, Jessica Orris held several positions that contributed to her professional development. She worked as an Accounts Receivable specialist at the Pennsylvania Automotive Association from 2008 to 2010. Following that, she served as a Customer Service Supervisor at National HME, Inc. from 2011 to 2013. These roles provided her with valuable experience in customer service and financial management, which she has applied in her current position.
Education and Expertise
Jessica Orris holds an MBA in Business Administration and Management from York College of Pennsylvania, where she studied from 1999 to 2005. Additionally, she earned a Bachelor of Science in Business Administration from Robert Morris University, focusing on Hospitality Administration/Management, between 1993 and 1997. Her educational background has equipped her with the skills necessary for her roles in quality control and customer service.
Quality Control Responsibilities
In her capacity as Quality Control Lead at Highmark, Jessica Orris is involved in testing new programs and electronic forms. This work includes identifying issues or inaccuracies within these systems. Her responsibilities also encompass conducting thorough research on claims to ensure they are processed correctly, which is essential for maintaining the integrity of the insurance services provided by Highmark.