Jillian Small
About Jillian Small
Jillian Small is a Senior Program Manager in Health Plan Operations at Highmark Inc., with over a decade of experience in the Medicaid sector. She has held various roles at Aetna and Excellerx Inc., focusing on process improvement and organizational change initiatives.
Work at Highmark
Jillian Small has been serving as a Senior Program Manager in Health Plan Operations at Highmark Inc. since 2017. In this role, she focuses on strategic initiatives that enhance operational efficiency within the organization. Her responsibilities include overseeing program management and implementing organizational changes that improve Medicaid Health Plan operations. She works from Wilmington, Delaware, where she has contributed to the company's goals for over seven years.
Previous Experience at Aetna
Jillian Small held multiple positions at Aetna, contributing to her extensive experience in the healthcare sector. She began as a Member Services Representative in 2010, progressing to roles such as Care Management Associate and Non-Clinical Prior Authorization Supervisor. She also served as a Government Markets Leadership Development Associate, where she gained insights into strategic initiatives within Medicaid. Her tenure at Aetna spanned from 2010 to 2017, during which she worked in various locations including Dallas, Philadelphia, and Hartford.
Background in Pharmacy and Healthcare
Before her roles at Aetna, Jillian Small worked as an In-Patient Unit Team Lead Pharmacy Technician at Excellerx Inc. from 2006 to 2008. This position provided her with foundational knowledge in pharmacy operations and patient care. Her early career experiences contributed to her understanding of healthcare processes and prepared her for her subsequent roles in health plan operations.
Education and Expertise
Jillian Small studied at Temple University, where she earned a degree in Liberal Arts and Sciences, General Studies and Humanities from 2002 to 2004. Her educational background supports her expertise in process improvement and strategic initiatives within the Medicaid sector. With over a decade of experience, she specializes in directing both large and small scale initiatives, enhancing team performance, and mentoring staff.
Achievements in Process Improvement
Jillian Small is recognized for her ability to implement organizational change initiatives that have significantly improved efficiency in Medicaid Health Plan operations. She has a strong track record of meeting aggressive deadlines while leading teams and working independently. Her focus on process improvement has been a key aspect of her career, contributing to enhanced operational outcomes in her roles.