Jo Ann Nguyen
About Jo Ann Nguyen
Jo Ann Nguyen serves as the Lead Technology Administrator for Analytic Tools at Highmark Health IT, where she has worked since 2010. With a background in information technology and extensive experience in various roles, she specializes in upgrading and building analytic tools infrastructure.
Work at Highmark
Jo Ann Nguyen serves as the Lead Technology Administrator for Analytic Tools at Highmark Health IT. She has held this position since 2010, contributing to the development and maintenance of analytic tools infrastructure. Her responsibilities include supporting a suite of analytic tools such as Tableau Server/Desktop, Milliman, Alteryx, and Optum products. Nguyen has been actively involved in the design and documentation processes related to these tools, ensuring their effective implementation within the organization.
Previous Employment History
Before her tenure at Highmark, Jo Ann Nguyen worked at several organizations in various IT roles. She was the IT Network Manager at Heritage Medical Group from 2007 to 2011. Prior to that, she held the position of System Administrator at The Nielsen Company for seven months in 2006 and 2007. Nguyen also worked as a System Engineer at Spectra Marketing from 2000 to 2007, and as a Team Lead Support Analyst at Rite Aid from 1997 to 2002. Additionally, she spent 20 years at Pinnacle Health System from 1977 to 1997.
Education and Expertise
Jo Ann Nguyen studied Information Technology at HACC, Central Pennsylvania's Community College, where she earned an Associate of Science degree. Her educational journey spanned from 1981 to 2010. Nguyen has developed expertise in upgrading and building analytic tools infrastructure, which supports her current role at Highmark Health IT.
Technical Skills and Responsibilities
In her role at Highmark Health IT, Jo Ann Nguyen is responsible for maintaining and supporting various analytic tools. Her technical skills encompass a range of software, including Tableau Server/Desktop, Milliman, Alteryx, and Optum products. She plays a key role in ensuring the functionality and reliability of these tools, which are critical for data analysis and reporting within the organization.