Joanie Bondrowski
About Joanie Bondrowski
Joanie Bondrowski is a Senior Project Manager at Highmark Inc. with extensive experience in healthcare operations, having previously held various roles at Nemours/Alfred I. duPont Hospital for Children and other organizations.
Work at Highmark
Joanie Bondrowski has been employed at Highmark Inc. as a Senior Project Manager since 2020. In this role, she oversees various projects, applying her extensive experience in project management and process improvement. Her position focuses on enhancing operational efficiency and ensuring successful project delivery within the organization.
Previous Experience in Healthcare Management
Prior to her current role, Bondrowski held several positions at Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware. She served as a Senior Business Process Consultant from 2006 to 2008 and as a Lean Process Consultant from 2008 to 2012. Additionally, she was involved in various capacities, including Application Coordinator and Assistant Director of Hospital Patient Accounting, contributing to her comprehensive understanding of healthcare operations.
Education and Expertise
Bondrowski studied at Goldey-Beacom College, where she earned a Bachelor of Science degree in Business Administration/Finance. She furthered her education at Strayer University, obtaining a Master's degree in Health Services Administration. Her educational background complements her expertise in software conversions and installations, particularly within healthcare settings.
Background in Call Center Operations
Bondrowski has experience in managing call center operations, having worked briefly as a Call Center Manager at Revint Solutions in 2017. This role allowed her to enhance customer service delivery, aligning with her focus on customer service and employee engagement as key aspects of her work philosophy.
Achievements in Process Improvement
Throughout her career, Bondrowski has implemented successful process improvements by building and maintaining trusting relationships with employees at all organizational levels. Her work has contributed to enhanced operational efficiency and employee engagement in various healthcare settings.