Jonathan Baird
About Jonathan Baird
Jonathan Baird is a Manager of Pharmacy Client Installation and Operations at Highmark Inc., with a background in customer experience and operations management. He holds an MBA and has held various roles in customer service and coaching throughout his career.
Work at Highmark
Jonathan Baird currently serves as the Manager of Pharmacy Client Installation and Operations at Highmark Inc. He has held this position since 2020. In this role, he is responsible for overseeing the installation and operational aspects of pharmacy client services, ensuring efficient processes and client satisfaction.
Previous Experience at Kennametal
Before joining Highmark, Jonathan Baird worked at Kennametal for five years, from 2015 to 2020. He held the position of Manager of Customer Experience Operations, where he focused on enhancing customer interactions and operational efficiency. Prior to this role, he served as Customer Experience Supervisor at Kennametal for one year, from 2014 to 2015.
Coaching Background
Jonathan Baird has a background in athletics, having worked as an Assistant Track and Field Coach at California University of Pennsylvania from 2009 to 2014. During his five years in this position, he contributed to the development of student-athletes and the overall track and field program.
Educational Qualifications
Jonathan Baird has a strong educational background in business. He earned a Master of Business Administration (MBA) from California University of Pennsylvania, studying from 2020 to 2022. He also holds a Bachelor of Arts in Business Administration from Thiel College, which he completed from 2004 to 2008.
Early Career at Dick's Sporting Goods
In the early stages of his career, Jonathan Baird worked at Dick's Sporting Goods. He served as a Customer Service Representative from 2010 to 2011 and later as a Customer Escalations Leader from 2011 to 2014. In these roles, he focused on customer service and resolving escalated issues, contributing to the overall customer experience.