Joshua Pascazi
About Joshua Pascazi
Joshua Pascazi serves as the Supervisor of Member Engagement at Highmark Inc., where he has worked since 2018. He has a background in communications and healthcare administration, with previous roles at AT&T and Highmark, and has contributed to significant member engagement initiatives and strategies.
Current Role at Highmark
Joshua Pascazi serves as the Supervisor of Member Engagement at Highmark Inc., a position he has held since 2018. In this role, he oversees initiatives aimed at enhancing member engagement and improving healthcare experiences for clients. His responsibilities include developing strategies to align member care and collaborating with various teams to ensure effective communication and support for members.
Previous Experience at Highmark and AT&T
Prior to his current role, Pascazi worked at Highmark Inc. as a Client Member Specialist from 2017 to 2018. Before that, he held various positions at AT&T, including Channel Manager for one year and Client Solutions Executive for three years. He also participated in the Business Sales Leadership Development Program at AT&T for four months in 2012, gaining foundational experience in client relations and sales management.
Education and Advanced Degrees
Joshua Pascazi earned a Bachelor of Arts in Communications from the University of Pittsburgh. He furthered his education by obtaining two master's degrees: a Master of Health Administration in 2017 and a Master of Business Administration (MBA) in 2019, both from Capella University. His educational background supports his expertise in member engagement and healthcare management.
Achievements in Member Engagement
Pascazi has made significant contributions to member engagement strategies at Highmark. He developed a care alignment strategy that has resulted in over 4,000 member engagement events since 2017. He also led efforts to increase telemedicine utilization during the COVID-19 pandemic and created training plans for Member Engagement Guides, enhancing operational efficiency and member support.
Collaboration and Impact in Healthcare
Joshua Pascazi has strengthened collaboration between the member engagement team and clinical staff at St. Vincent Hospital. This initiative facilitated the transfer of care for over 100 members with complex healthcare needs to the Allegheny Health Network. His work emphasizes the importance of integrated care and effective communication in improving patient outcomes.