Kayla Bailey
About Kayla Bailey
Kayla Bailey is a Business Process Analyst with extensive experience in the healthcare sector, particularly at Gateway Health and currently at Highmark Inc. She has a strong background in market analysis, product development, and customer retention initiatives.
Work at Highmark
Kayla Bailey has been employed at Highmark Inc. as a Business Process Analyst since 2020. In this role, she focuses on analyzing and improving business processes to enhance operational efficiency. Her work includes developing customer retention initiatives that have contributed to improved client satisfaction and loyalty. Through her analytical skills, she supports strategic decision-making within the organization.
Previous Experience at Gateway Health
Prior to her current role, Kayla Bailey held multiple positions at Gateway Health. She served as Supervisor of Member Retention from 2016 to 2018, where she managed team performance and retention strategies. As a Product Analyst for Medicare Programs from 2018 to 2020, she conducted market assessments to identify growth opportunities. Earlier roles included Associate Compliance Analyst and Senior Enrollment Coordinator, where she focused on compliance and enrollment processes.
Education and Expertise
Kayla Bailey completed her education at Shaler Area High School from 2002 to 2005. She has developed a strong background in staff management and development, emphasizing team performance and productivity. Her expertise includes interpreting and implementing state and federal guidelines, ensuring compliance in business operations. She has also created and implemented procedures to streamline business processes.
Career Progression
Kayla Bailey's career began at Gateway Health, where she worked in various roles starting as a Support Clerk III in 2011. She progressed to Enrollment Coordinator for six months in 2012, then to Senior Enrollment Coordinator for one year. Her roles evolved to include compliance and product analysis, showcasing her ability to adapt and grow within the organization. This progression reflects her commitment to enhancing business operations and team effectiveness.