Kimberley Mays
About Kimberley Mays
Kimberley Mays is a Billing & A/R Specialist 1 at Highmark, where she has worked since 2010. She specializes in accounts receivable operations, user training for the e-Bill system, and contract compliance.
Work at Highmark
Kimberley Mays has been employed at Highmark as a Billing & A/R Specialist 1 since 2010, accumulating 14 years of experience in the Greater Pittsburgh Area. In her role, she manages a portfolio of 130 billing accounts, ensuring efficient handling of weekly paid claims invoicing and accounts receivable activities. She is responsible for investigating and resolving invoice disputes, transfers, and short pays, which contributes to smooth accounts receivable operations. Additionally, she reviews contracts to ensure customer compliance with the company's obligations.
Previous Experience at Robert Half International
Prior to her tenure at Highmark, Kimberley Mays worked at Robert Half International as a Sales Support-OfficeTeam for a brief period of three months in 2008. This role provided her with foundational experience in sales support within the Greater Pittsburgh Area, contributing to her professional development in the billing and accounts receivable field.
Education and Expertise
Kimberley Mays studied at the University of Pittsburgh, where she earned a Bachelor of Arts (B.A.) in English Literature. Her studies spanned from 2002 to 2008, equipping her with strong analytical and communication skills that are beneficial in her current role. Her educational background supports her ability to conduct detailed analyses of system comparisons, enrollment, and trending reports to aid decision-making processes.
User Experience Enhancement Initiatives
In her role at Highmark, Kimberley Mays provides personalized walkthroughs for new users of the e-Bill system. This initiative aims to enhance user experience and promote system adoption, demonstrating her commitment to improving operational efficiency and user satisfaction within the billing process.
Financial Record Management
Kimberley Mays is responsible for preparing manual account reconciliations and updating associated systems to maintain accurate financial records. Her attention to detail in these tasks ensures that the financial data remains reliable, supporting the overall financial health of the organization.