Loretta Gates
About Loretta Gates
Loretta Gates is a Business Technical Analyst at Highmark, where she has worked since 2011. She has over 16 years of experience in quality assurance and process improvement, having previously held roles as a Client Service Representative and Quality Control Analyst.
Work at Highmark
Loretta Gates has been employed at Highmark since 2006, initially serving as a Client Service Representative for three years in the Greater Pittsburgh Area. After this role, she transitioned to a Quality Control Analyst position from 2009 to 2011. Since 2011, she has held the position of Business Technical Analyst, contributing to the organization for over 13 years. Additionally, she has been involved in quality assurance roles since 2008, accumulating a total of 16 years of experience in this area.
Education and Expertise
Loretta Gates studied at Monroeville School of Business, where she earned an Associate's degree in Business from 1988 to 1989. She also attended Gateway Senior High School. Her educational background has equipped her with the skills necessary to excel in her roles at Highmark, particularly in business analysis and quality assurance.
Background
Loretta Gates has a professional background that spans over 17 years in the healthcare sector, primarily with Highmark. Her career began in client services, where she developed foundational skills in customer interaction. She later moved into quality control and business analysis, where she has demonstrated a strong understanding of both technical and business processes.
Achievements
At Highmark, Loretta Gates developed a process improvement initiative aimed at enhancing quality assurance and problem resolution. She has experience in communicating testing results to various management levels and has assisted in multiple levels of testing, showcasing her ability to bridge the gap between business needs and technical solutions.