Martha Thomas
About Martha Thomas
Martha Thomas serves as the Supervisor of Customer Service at Highmark Inc., where she has worked for 25 years. She has extensive experience in the health insurance sector and a strong background in business process improvement.
Work at Highmark
Martha Thomas has been employed at Highmark Inc. since 1999, where she serves as Supervisor Customer Service. With 25 years of experience in this role, she has developed a deep understanding of customer service operations within the health insurance sector. Her long tenure at Highmark reflects her commitment to the organization and the industry.
Education and Expertise
Martha Thomas studied at Geneva College, focusing on Pre-Medicine/Pre-Medical Studies. This educational background has contributed to her analytical skills and understanding of the healthcare landscape. Additionally, she possesses expertise in utilizing Microsoft Excel, which enhances her effectiveness in managing customer service operations.
Background
Martha Thomas has a long-standing career in the insurance industry, with extensive experience specifically in health insurance. Her background includes a strong focus on business process improvement, which has likely contributed to enhancing operational efficiency and customer satisfaction in her role.
Career Experience
Throughout her career, Martha Thomas has demonstrated a commitment to improving customer service processes within the insurance industry. Her role as Supervisor Customer Service at Highmark Inc. showcases her ability to lead and manage customer service teams effectively.