Mary Ann Faralli
About Mary Ann Faralli
Mary Ann Faralli serves as the Director of Member Experience at Highmark Inc., where she has worked since 2020. With over thirty years of experience in nursing and healthcare management, she holds multiple degrees, including an Ed.D. in Innovation and Organizational Leadership.
Current Role at Highmark Inc.
Mary Ann Faralli serves as the Director of Member Experience at Highmark Inc. since 2020. In this role, she focuses on enhancing the overall experience for members, ensuring that their needs are met effectively. Her leadership is pivotal in shaping the strategies that improve member engagement and satisfaction.
Previous Experience at Highmark Inc.
Prior to her current position, Mary Ann worked at Highmark Inc. as the Director of Clinical Services/Operations for seven months in 2019 to 2020. This role involved overseeing clinical operations and implementing strategies to improve service delivery in Wilmington, Delaware.
Educational Background
Mary Ann Faralli has an extensive educational background in nursing and healthcare administration. She earned an Associate's degree in Nursing from Hahnemann University, followed by a Bachelor's degree in Nursing. She also holds multiple advanced degrees, including a Master of Business Administration (M.B.A.) and a Doctor of Education (Ed.D.) in Innovation and Organizational Leadership from Wilmington University.
Teaching Experience
Mary Ann has been a Nursing Instructor at Wilmington University since 2011. Her teaching experience complements her extensive background in nursing and healthcare management, allowing her to educate and mentor future nursing professionals effectively. She previously taught at Delaware Technical & Community College from 2006 to 2009.
Career in Nursing and Management
With over thirty years of experience in nursing, Mary Ann has held various leadership roles in healthcare. Her previous positions include Nurse Manager at Einstein Medical Center Philadelphia and Director of Practice Transformation & Primary Care Operations at Christiana Care Health System. Her diverse roles demonstrate her commitment to nursing and healthcare management.