Michael Fruscello
About Michael Fruscello
Michael Fruscello is a Customer Service Manager at Highmark Inc., where he has worked since 2020. He has extensive experience in customer service roles, including previous positions at Gateway Health and PNC.
Work at Highmark
Michael Fruscello has been employed at Highmark Inc. since 2020, where he currently holds the position of Customer Service Manager. In this role, he oversees customer service operations, ensuring that clients receive effective support and assistance. Prior to his current position, he served as a Customer Service Supervisor at Highmark from 2019 to 2020, where he managed customer service teams and improved service delivery processes.
Previous Experience at Gateway Health
Before joining Highmark, Michael Fruscello worked at Gateway Health in various capacities. He served as a Call Center Analyst from 2015 to 2017, where he focused on customer inquiries and support. Following this role, he was promoted to Supervisor of Customer Service from 2017 to 2019, where he managed customer service operations and staff.
Education and Expertise
Michael Fruscello earned a Bachelor's degree in Business Administration and Management from Thiel College, completing his studies from 2000 to 2004. This educational background has equipped him with the skills necessary for effective management and customer service roles in his career.
Career Background
Michael Fruscello has a diverse work history that includes roles in customer service and analysis. He worked as a Reporting Analyst at PNC from 2007 to 2015, focusing on data reporting and analysis. Additionally, he was employed as a Retail Sales Associate at Aramark from 2014 to 2016, where he gained experience in sales and customer interaction.