Michelle Hrivnak
About Michelle Hrivnak
Michelle Hrivnak is a Customer Billing Analyst at Highmark Inc., with a strong background in the medical device industry and extensive experience in billing and compliance roles. She has previously worked at ZOLL Medical Corporation and Pinnacle Treatment Centers, Inc., demonstrating a commitment to customer service and efficient account management.
Work at Highmark
Michelle Hrivnak has been employed at Highmark Inc. as a Customer Billing Analyst since 2020. In this role, she is responsible for facilitating e-Bill account setup and updates, ensuring that requests are submitted within two workdays of receiving complete documentation. She regularly reviews designated weekly and monthly management reports to comply with department controls and gain insights about assigned client accounts. Additionally, she completes the renewal of off-cycle updates accurately within two weeks of receipt of approved and final retention amounts.
Previous Experience at ZOLL Medical Corporation
Prior to her current position, Michelle Hrivnak worked at ZOLL Medical Corporation. She served as a Collections Specialist from 2012 to 2015, where she managed collections processes. Following this role, she transitioned to the position of Compliance Analyst from 2015 to 2017, focusing on compliance-related tasks within the organization. Her experience at ZOLL Medical Corporation provided her with a strong foundation in the medical device industry.
Experience at Pinnacle Treatment Centers, Inc.
Michelle Hrivnak worked as a Denial Management Specialist at Pinnacle Treatment Centers, Inc. from 2018 to 2020 in the Greater Pittsburgh Area. In this role, she was responsible for managing denial claims, which involved analyzing and resolving issues related to billing and insurance claims. This experience further enhanced her expertise in customer billing and compliance.
Education and Expertise
Michelle Hrivnak studied Business/Managerial Economics at Highlands High School in Natrona Heights. Her educational background has equipped her with essential skills that complement her professional roles. She demonstrates a commitment to customer service excellence by addressing both internal and external customer needs within 24 to 48 hours, showcasing her dedication to effective communication and support.
Background in the Medical Device Industry
Michelle Hrivnak possesses a strong background in the medical device industry, which is relevant to her current role at Highmark Inc. Her previous positions at ZOLL Medical Corporation and Pinnacle Treatment Centers, Inc. have provided her with valuable insights and experience in billing, compliance, and customer service within this sector.