Monica Michna
About Monica Michna
Monica Michna is a Senior Client Manager for Strategic Accounts at Highmark Inc., where she manages relationships with large clients in the healthcare sector. She has over a decade of experience in client management, having previously held leadership roles at Achilles International and Cigna.
Current Role at Highmark Inc.
Monica Michna serves as a Senior Client Manager for Strategic Accounts at Highmark Inc. since 2019. In this role, she manages strategic relationships with large clients in the hospital and provider industry, as well as local government entities and business-to-business enterprise partners. Her responsibilities include overseeing client groups that range from 5,000 to 10,000 members, ensuring effective management of key broker and consultant partnerships. She focuses on delivering innovative solutions through new products, services, and technologies, enhancing product line renewals and sales.
Previous Experience at Achilles International
Monica Michna held the position of Chapter President at Achilles International from 2012 to 2020 in the Greater Pittsburgh Area. During her eight years in this role, she contributed to the organization's mission of supporting athletes with disabilities. Her leadership helped foster community engagement and promote inclusive athletic opportunities.
Experience at Cigna
Prior to her current role, Monica worked as a Client Manager at Cigna from 2011 to 2019 in Washington, District of Columbia. In this capacity, she managed client relationships and worked on strategic initiatives to enhance service delivery and client satisfaction. Her tenure at Cigna spanned eight years, during which she developed expertise in client management within the health insurance sector.
Educational Background
Monica Michna earned a Bachelor of Arts degree in Business/Corporate Communications from Penn State University, where she studied from 2006 to 2009. Additionally, she obtained a Certificate in Holistic Nutrition from the American College of Health Sciences, completing her studies from 2012 to 2013. Her educational background supports her professional roles in client management and strategic account oversight.
Role at Pittsburgh Flight Training Center
Before her tenure in health management, Monica served as General Manager at the Pittsburgh Flight Training Center from 2009 to 2011. In this role, she was responsible for overseeing operations and ensuring the effective management of training programs at the Allegheny County Airport in West Mifflin, PA.