Nancy Spotts
About Nancy Spotts
Nancy Spotts serves as the IT Team Manager for Infrastructure Contact Center Solutions, specializing in IVR and voice applications at Highmark Inc. She has extensive experience in the field, having held various roles at Highmark and United Concordia Dental over a career spanning nearly three decades.
Current Role at Highmark
Nancy Spotts serves as the IT Team Manager for Infrastructure Contact Center Solutions, focusing on IVR and Voice Applications at Highmark Inc. She has held this position since 2016, contributing to the development and management of voice application solutions. Her role involves overseeing the technical aspects of contact center infrastructure, ensuring efficient operations and effective communication solutions.
Previous Experience at Highmark
Prior to her current role, Nancy Spotts held multiple positions at Highmark Inc. She worked as a Technical Business Analyst Consultant from 2011 to 2016, where she analyzed business needs and provided technical solutions. Earlier, she served as the Application Developer Lead for Contact Center Solutions from 2006 to 2011, and as a Voice Design Consultant Lead from 2003 to 2006, focusing on voice services design and implementation.
Career at United Concordia Dental
Nancy Spotts began her career at United Concordia Dental, where she held various roles from 1994 to 2000. She started as a Dental Review Analyst in Customer Service, then transitioned to a Service Coordinator role. She later became a Customer Service Consultant and finally worked as a Staff Analyst in IT, gaining extensive experience in customer service and IT analysis.
Professional Journey Overview
Nancy Spotts has over two decades of experience in the IT and customer service sectors. Her career spans roles in voice design, technical analysis, and team management. She has worked at notable organizations, including Highmark Inc. and United Concordia Dental, where she developed her expertise in voice applications and contact center solutions.